Just a reminder that we can't usually handle support issues here. Not that we want to be unhelpful, but the Research team simply isn't resourced for that sort of work.
Someone just posted a problem they had with V.4 here, and I mailed them back, but the message bounced, so I'll summarize here.
As it was quite a specific problem with a specific program, it would probably be easiest to fill in the contact form at http://www.eset.com/support/contact.php,
Other support options here: http://kb.eset.com/esetkb/index?page=home
David Harley
Director of Malware Intelligence
